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REWARDS

Our Prodermal rewards program

Please note if you are a returning customer trying to log in to our new site, you need to re-set your password.

We are proud of the service experience we work hard to offer as well as the value we try to offer through our extensive skincare range. We are also very grateful to you, our customer community. So as part of our value-centric offering in Aotearoa, we have recently revised our rewards and loyalty program to make it easier and more appealing to use.

So how does it work and how do you use it? Check out all the answers below along with several other questions we get asked all the time.

  • You receive $1 reward points for every $1 you spend on our site. 
  • Your points can then be redeemed to claim a reward coupon.
  • Use the Reward Coupon for a discount at checkout.

The easiest way to claim and use Rewards is as follows

    1. Log into your Prodermal account when you arrive on our site. 
    2. Add items to your cart as required.
    3. Click or tap on the Use REWARDS link in the bottom right hand corner of your screen.
    4. Select the best coupon for this purchase.
    5. Copy the coupon code, and then paste it into the Coupon Code field at checkout.

 

We have 3 reward coupons you can use your points for:

  • $5 off (use 200 points) – minimum spend of $50 required
  • $10 off (use 350 points) – minimum spend of $100 required
  • $20 off (use 600 points) – minimum spend of $150 required

We have a new Gold tier for customers that acquire 5000 reward points. Unlock our Gold tier to receive a special coupon from us.

This is where you check your Reward Points balance and claim Reward Coupons. Access it by clicking or tapping on the Use REWARDS link in the bottom right hand corner of your screen. 

You are automatically enrolled in the Rewards Program when you open up a Prodermal account.

  • Yes, you will receive 20 points each time you refer a friend and they complete their first purchase from us. 

  • In addition, your friend will receive a 10% discount coupon by email, which they can use with their first purchase. 

  • To refer a friend, click or tap on the Use REWARDS link in the bottom right hand corner of your screen, then click on the “Earn” tab.

Terms of use

  • Reward Points are earned on the final value of each purchase after discounts and any coupons applied. Points are not earned on shipping fees.
  • Reward Points and Reward Coupons are not transferable, and can only be used by the account that earned the points.
  • To earn and redeem points, it is important that you log in as a customer (you must not checkout as a guest).
  • You must stay subscribed to all Prodermal emails including emails from the Prodermal Rewards Program.
  • Reward Points are allocated to you once your order has been shipped. If products are returned for a refund or store credit, Reward Points would be reversed accordingly.
  • Reward Points will expire after 1 year of inactivity. 
  • Only one Reward Coupon can be used per order, and must be used in full with that order.
  • Reward Coupon discounts are deducted before any cart level discounts / promotion discounts are calculated.
  • This Rewards Program may be altered or discontinued at any time at the discretion of Prodermal. Prodermal would not have any liability in regard to unused points, termination of the program, changes to the program, or arising in any other way.

REWARDS PROGRAMME STATUS

We are transferring our loyalty rewards programme along with all of your existing points balances to our new website platform in the next few days.

Please note that during the 20% off sale, customers will be unable to accrue points from sale purchases.